Cancellation Policy

As a small business, we kindly ask our clients to respect our policy and understand it’s for the financial viability for the clinic to continue service. This means Athletica Collective has a strict cancellation policy.

You will be sent a text message reminder about your appointment 48 hours before your appointment and an email 24 hours before your appointment.

Any cancellations within 24 hours of the appointment will incur a 50% fee.

You are able to cancel your appointment by using the link on the confirmation email or simply by calling or texting on 0434 914 914.

You will be invoiced for the 100% of the service cost if you cancel or reschedule your treatment on the day of your appointment.

If booking has been made with a gift voucher, please be advised that Athletica Collective reserves the right to cancel any prepaid voucher or gift certificate if an appointment is cancelled with less that 24 hours notice. Similarly, if an appointment is made and no one comes for the appointment the voucher will also be null and void.

  • This is when you do not show up to your appointment. You will be charged 100% of the service cost.

    You will forfeit your booking deposit and the reminder of the amount will be invoiced to you via email.

  • Your appointment starts a the booked time. It is your responsibility for you to arrive 5 minutes before the time of your appointment. If you are late to your appointment your therapist has all rights to shorten the booking to fit it into the time allowed. You will be charged at 100% of the original booked service cost.

  • If you need to reschedule your appointment you will need to do this 24hrs before your appointment.

    Your booking deposit will be transferred over to your next appointment. 


    Failure to reschedule your appointment within the right time period will result in the lost of your booking deposit.

    If you did not have a booking deposit on your appointment you will be invoiced a booking deposit via email at 50% of the service cost.

    Your booking deposit will be confirmation of your appointment.

    Failure to pay could lead to your appointment being cancelled by Athletica Sports Massage.

  • As we are a serviced based business we require you to make a commitment to our time via a booking deposit.

    All appointments require a 50% booking deposit. Booking deposits are non-refundable.

    Booking deposits can be transferred to another appointment so long as the appointment has been rescheduled within the correct time notice (24hrs before your scheduled time).

    Booking deposits can NOT be transferred to another person.

  • Seeing we are an appointment only business, most of our clients book their appointments in advance. We ask that you confirm your appointment so we know you’re coming. It’s also a friendly reminder of when your appointment is and gives you plenty of time to reschedule if needed to.

    We have clients on waitlist who may wish to come in if you’re not able to make it.

    You will receive a text message and email with a confirmation message 2 days before your appointment is due. You must reply back to this message to confirm your appointment.

    If you haven’t replied back to the message a day before your appointment is due another message will be sent. 


    Failure to respond back to the second message by close of business could lead to the cancelation of your appointment and loss of your booking deposit.

  • Athletica Sports Massage understands unforeseen emergences and circumstances do occur. However it will be up to the discretion of your therapist to enforce these cancellations and policies.